How it works?
My Live Chat allows your web site visitors ("Visitors") to connect to your company
representatives ("Agents") and have their questions answered instantly by clicking
on a chat button embedded on your web site.
1. What the visitors of your website see:
The following type of graphics will appear on your web pages (you can place your
own custom images too) at your desired location:
When agents are online (logged in).
(Monitoring traffic of your website) |
When agents are offline.
(Whether agents are not monitoring traffic or set status to offline) |
 |
 |
Your web site visitor clicks on live chat graphic on your web site when you are
on-line or you send a chat invitation. Your web site visitor will
chat with you using following type of window.
(No download or any plug in is required for your web site visitors. Window is customizable
to match with your website)
Your web site visitor clicks on live chat graphic on your web site when your agents
are off-line. Your web site visitor can leave a message for you
using following type of window (Window is customizable to match with your website):
2. What your Administrators/agents See:
Login Window:
To monitor traffic of your web site and chat with web site visitors in real time
you need to login as site agent. In control panel click on "Customers", you will
see visitor monitoring window shown below.
3. Agent Chatting with a Visitor
Multiple Simultaneous Chat Sessions One agent can handle any number of chat
sessions at the same time. Each session runs in a separate room tab in the Agent
Console.
Typing Indicator Both the visitor and agent know when the other party is
typing a message.
